Review
Now that you have read through the material for this section, test your knowledge with the following activities. If you have difficulty, go back to the relevant page(s) to review the information presented.
Duty of care test cases
Rate whether the following situations were handled effectively or not by the staff involved. Also, indicate which steps were effective in meeting the licensee's duty of care.
Select a case study for review. Click "reveal answer" to compare your answer to the correct response.
Your answer
Effective
REASON: The valet was firm but not judgmental. He was empathetic and expressed concern for the guest's safety, pointed out his responsibility to call the police when the guest insisted on driving, and arranged for alternate transportation home.
Your answer
Effective
REASON: Cindy correctly informed Larry about the signs of intoxication exhibited by the guest. Larry asked Cindy to alert Marsha, the manager, about the situation. Larry's statements were not judgmental when refusing alcohol service to the guest, and he was also empathetic and quoted the law when denying service. Cindy called the police and moved other guests away from the situation when the guest became violent, and Marsha intervened at that time.
Questions to ask at work
- Do we have a copy of the relevant Terms and Conditions Guide that we can refer to?
- Have we discussed the duty of care concept for our establishment and what we may need to watch for to ensure our customers are safe?
- How do we monitor the alcohol consumption and condition of patrons to avoid over-consumption?
Quick review test
Identify if the sentence is True or False:
1. Licensees and employees can consume liquor while working, as long as it is not consumed in front of patrons.
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2. Servers, managers and licensees may not sell or give liquor to an intoxicated person.
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3. Duty of care requires that you take reasonable steps to prevent injury or damage from occurring to patrons or innocent third parties only during the hours that your establishment is open.
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4. A liquor establishment is not responsible for the actions of an intoxicated patron if staff did not know the patron was intoxicated.
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5. The licensee is always the one charged in a legal case involving injury to an intoxicated patron or innocent third party.
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