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Serving It RightServing It Right

BC’s Responsible Beverage Service Program

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Alcohol and the Law

Review

Now that you have read through the material for this section, test your knowledge with the following activities. If you have difficulty, go back to the relevant page(s) to review the information presented.

Duty of care test cases

Rate whether the following situations were handled effectively or not by the staff involved. Also, indicate which steps were effective in meeting the licensee's duty of care.

Situation 1

Your answer


Effective:

REASON: The valet was firm but not judgmental. He was empathetic and expressed concern for the guest's safety, pointed out his responsibility to call the police when the guest insisted on driving, and arranged for alternate transportation home.

Situation 2

Your answer


Effective

REASON: Cindy correctly informed Larry about the signs of intoxication exhibited by the guest. Larry asked Cindy to alert Marsha, the manager, about the situation. Larry's statements were not judgmental when refusing alcohol service to the guest, and he was also empathetic and quoted the law when denying service. Cindy called the police and moved other guests away from the situation when the guest became violent, and Marsha intervened at that time.

Questions to ask at work

Quick review test

instructions icon  Identify if the sentence is True or False:

1. Licensees and employees can consume liquor while working, as long as it is not consumed in front of patrons.
True
False

Check Answer

2. Servers, managers and licensees may not sell or give liquor to an intoxicated person.
True
False

Check Answer

3. Duty of care requires that you take reasonable steps to prevent injury or damage from occurring to patrons or innocent third parties only during the hours that your establishment is open.
True
False

Check Answer

4. A liquor establishment is not responsible for the actions of an intoxicated patron if staff did not know the patron was intoxicated.
True
False

Check Answer

5. The licensee is always the one charged in a legal case involving injury to an intoxicated patron or innocent third party.
True
False

Check Answer