Serving It RightServing It Right

BC’s Responsible Beverage Service Program

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Alcohol Effects

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Intoxication Part Two

Has your customer had too much to drink?

While determining whether a patron is intoxicated can be difficult, it is important to make an initial assessment of the guests as they enter your establishment or when they are first seated. A change in behaviour or abnormal behaviour is a good indication of the effects of alcohol consumption.

If you begin to notice signs of intoxication, you can adjust your service before the guest becomes intoxicated. The signs, which can appear in any order, include the following:

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SIGN

POSSIBLE BEHAVIOURS

This is not an exhaustive list. Discuss signs of intoxication with other staff at your establishment. Point out signs of intoxication to each other, or check with more experienced staff if you think you see some signs but are unsure.

One problem is that by the time changes in behaviour are obvious, the patron may already be intoxicated. Your objective is to be able to spot the subtle changes in your customers as they drink, so you can identify when they have had enough before they are intoxicated.