Serving It RightServing It Right

BC’s Responsible Beverage Service Program

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Implementing Responsible Beverage Service

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Summary


By providing a professional environment, working as a team and implementing planned intervention strategies, you can prevent customers from becoming intoxicated and you also play a big role in reducing the risk of alcohol-related problems. To summarize this section, here are the top 10 tips for implementing an effective RBS program:

Top 10 tips for implementing an effective RBS program

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1. Educate staff on the effects of alcohol

2. Explain potential liability issues

3. Promote your house policy

4. Establish customer rapport

5. Offer refreshing alternatives to alcohol

6. Promote your menu

7. Suggest alternative activities

8. Monitor the pace of alcohol consumption

9. Actively discourage excessive drinking

10. Maintain open lines of communication and visible manager support

With a written house policy and adequate training, staff are able to execute their roles and responsibilities effectively and provide a more professional environment. In addition, the establishment is more attractive and profitable when it is able to avoid problems caused by intoxicated customers. When alcohol is served responsibly, everyone benefits.