Serving It RightServing It Right

BC’s Responsible Beverage Service Program

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Implementing Responsible Beverage Service

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Provide a Pleasant Service Experience

2. Provide a pleasant service experience

As the second step towards building a professional environment, an establishment must provide a pleasant service experience. Staff members are the strongest control point and the key to a good service experience, profitability and repeat business.

Responsible service is simply good customer service, and it results in happy guests returning to the establishment. Staff can help control the rate of service, monitor patron behaviour, sell profitable alternatives and create a friendly atmosphere by simply spending some time talking to customers.