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Serving It RightServing It Right

BC’s Responsible Beverage Service Program

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Implementing Responsible Beverage Service

Preview

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Objective

responsible beverage service

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In this section you will learn:

The three main components of an effective RBS program

How to demonstrate a professional environment by:
  • Creating and implementing a house policy
  • Providing a pleasant service experience
  • Publicizing and marketing the RBS program
How to implement coordinated teamwork by:
  • Helping your co-workers in an RBS program
  • Identifying and managing problem customers
  • Recording incidents and sharing information
How to intervene and deal with difficult situations by:
  • Monitoring customer behaviour and slowing down service
  • Seeking assistance and discontinuing service
  • Ensuring that customers arrive home safely
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