Serving It RightServing It Right

BC’s Responsible Beverage Service Program

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Implementing Responsible Beverage Service

Review

Now that you have read through the material for this section, test your knowledge with the following activities. If you have difficulty, go back to the relevant page(s) to review the information presented.

Case Studies

Select a case study for review. Click "possible answer" to compare your answer to the correct response.

Discussion Questions

  1. What are the steps Brian took to verify the ID? How did teamwork help in discovering the fake ID?

Questions to ask at work

  • Are all staff trained and regularly updated on the house policy?
  • What situations result in most of our problems with intoxicated patrons?
  • Who is responsible for door control and checking for ID at our establishment?
  • Are we aware of our house policy regarding steps for discontinuing service to an intoxicated guest?
  • Have we practised effective dialogues for discontinuing service?
  • Do we know where the incident log is located, and do we know how to fill it out properly?
  • What alternate transportation options are available in our neighbourhood?

Key terms review

Alternative transportation is finding another way home for an intoxicated patron who drove to your establishment. The goal is to prevent the guest from driving drunk. Alternatives could include a taxi, a ride home with a sober friend or calling someone to pick the guest up.

Binge drinking is the consumption of an excessive amount of alcohol in a short period of time.

A Designated Driver program is a program offering free or discounted food and/or non-alcoholic drinks for the person in a group who has agreed to drive and not drink any alcohol.

A house policy is a comprehensive set of policies for responsible beverage service specially created for an establishment by the manager or licensee.

An incident report is a written record of any event that has occurred in an establishment that could result in future legal action.

Intervention is when a server, manager or licensee ensures that service to an intoxicated patron is discontinued and that the guest gets home safely.

Quick review

  1. List three ways to identify fraudulent ID.
  2. List two types of activity that indicate customers at a liquor store are purchasing for minors.
  3. List three tactics to help create a pleasant and professional environment in a licensed establishment.
  4. Give an example of an effective way to refuse service to an intoxicated customer.
  5. List the important details to include in an incident log.