Serving It RightServing It Right

BC’s Responsible Beverage Service Program

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Course Review

Course Review

Now that you have finished the course, see how well you can apply your knowledge. Read the case study presented below and answer the questions to the best of your ability. When you are finished, proceed to the following page to check your understanding of the key concepts.

Case Study

In a local bar called the Spot at about 4:00 p.m. an attractive young lady approaches the bar. The bartender, Jim, notices her and says, “Hey… and what can I do for you this afternoon?” The young lady, Dianna, looks Jim in the eye, smiles and says, “Well, I guess if you insist, you could make me a Cosmopolitan.” “My pleasure,” replies Jim. “Oh… listen I hate to do this, but can I see your ID?” Dianna answers, “Sure, if you insist. How could a girl resist?” Jim quickly scans the ID. “Dianna, you’re a long way from home!” She smiles, “Yeah… I just moved here last month. Need to get a new licence.” Jim is taking a closer look at the ID when Dianna interrupts him, “You from around here?” Jim looks up. “Yeah, you know the library about a mile north of here?” Dianna responds, “No way! We’re practically neighbours! You should show me around some time.” Jim responds with a smile. “That’s what good neighbours are for. That was a Cosmo, right?” “Yeah, thanks” says Dianna.

Dianna returns to her table with her drink. Over the next two hours she drinks three more Cosmopolitans with her friends, who are also drinking. Just after 6:00 p.m. she walks to the bar and orders another cocktail from a new bartender, Tony, who has just come on shift. She and her friends, who are all laughing loudly, drink two more cocktails between 7:00 and 8:00 p.m. Dianna’s eyes look heavy, and she occasionally nods off. The girls attempt to leave the bar around 8:00 p.m. Tony notices them leaving and says to Dianna, “Hey, are you OK to drive? You’ve had three Cosmos tonight.” Dianna looks at the bartender but has trouble focusing, and her eyes are bloodshot. “Yeah, I’m OK. I’m just going home.” “All right then,” says Tony. “Take care and have a good night.”

Dianna gets in her car with her friends and speeds towards a new nightclub that has just opened. On the way she hits a curb, loses control of her car and hits another oncoming car.

How much do you know?

Click on a Possible answer to reveal answers.

  1. Review Jim’s ID checking technique. What signs did Jim ignore while checking Dianna’s ID, and what additional techniques could he have used?
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  1. What could the staff at the bar have done to prevent Dianna’s over-consumption?
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  1. What indications were there of guest intoxication?
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  1. What steps could the staff have taken to ensure Dianna did not get behind the wheel and get in an accident?
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  1. Who might be held liable if Dianna injured or killed someone? Explain why. What legislation might be referred to in court regarding this case?
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  1. Take a look at the house policy for your establishment. Do you have policies that would have covered all the problems in this case scenario? What policies need to be fine-tuned?
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Answers will vary