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Serving It RightServing It Right

BC’s Responsible Beverage Service Program

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Course Review

Now that you have finished the course, see how well you can apply your knowledge. Read the case study presented below and answer the questions to the best of your ability. When you are finished, proceed to the following page to check your understanding of the key concepts.

Case Study

In a local bar called the Spot at about 4:00 p.m. an attractive young lady approaches the bar. The bartender, Jim, notices her and says, “Hey… and what can I do for you this afternoon?” The young lady, Dianna, looks Jim in the eye, smiles and says, “Well, I guess if you insist, you could make me a Cosmopolitan.” “My pleasure,” replies Jim. “Oh… listen I hate to do this, but can I see your ID?” Dianna answers, “Sure, if you insist. How could a girl resist?” Jim quickly scans the ID. “Dianna, you’re a long way from home!” She smiles, “Yeah… I just moved here last month. Need to get a new licence.” Jim is taking a closer look at the ID when Dianna interrupts him, “You from around here?” Jim looks up. “Yeah, you know the library about a mile north of here?” Dianna responds, “No way! We’re practically neighbours! You should show me around some time.” Jim responds with a smile. “That’s what good neighbours are for. That was a Cosmo, right?” “Yeah, thanks” says Dianna.

Dianna returns to her table with her drink. Over the next two hours she drinks three more Cosmopolitans with her friends, who are also drinking. Just after 6:00 p.m. she walks to the bar and orders another cocktail from a new bartender, Tony, who has just come on shift. She and her friends, who are all laughing loudly, drink two more cocktails between 7:00 and 8:00 p.m. Dianna’s eyes look heavy, and she occasionally nods off. The girls attempt to leave the bar around 8:00 p.m. Tony notices them leaving and says to Dianna, “Hey, are you OK to drive? You’ve had three Cosmos tonight.” Dianna looks at the bartender but has trouble focusing, and her eyes are bloodshot. “Yeah, I’m OK. I’m just going home.” “All right then,” says Tony. “Take care and have a good night.”

Dianna gets in her car with her friends and speeds towards a new nightclub that has just opened. On the way she hits a curb, loses control of her car and hits another oncoming car.

How much do you know?

  1. Review Jim’s ID checking technique. What signs did Jim ignore while checking Dianna’s ID, and what additional techniques could he have used?
Your answer
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Possible answer:

Out-of-province drivers license; Dianna interrupting Jim while checking ID; did not feel and observe ID carefully; did not confirm information on ID with Dianna.

  1. What could the staff at the bar have done to prevent Dianna’s over-consumption?
Your answer
list 1 
Possible answer:

Staff could have communicated effectively during shift changes, suggested food, slowed down service, provided a glass of water with the last drinks or sold some non-alcoholic beverages, or discontinued service.

  1. What indications were there of guest intoxication?
Your answer
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Possible answer:

Loud laughing, nodding off, unfocused vision and bloodshot eyes, number of drinks Dianna consumed (seven over four hours).

  1. What steps could the staff have taken to ensure Dianna did not get behind the wheel and get in an accident?
Your answer
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Possible answer:

Promote use of a designated driver; call a taxi or suggest alternative transportation; suggest that she leave the keys with the staff to pick up the next day. If she did manage to drive away, staff could have called the police with a description of the car before she gets in an accident.

  1. Who might be held liable if Dianna injured or killed someone? Explain why. What legislation might be referred to in court regarding this case?
Your answer
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Possible answer:

The staff involved and/or the licensee could be held liable. The staff did not meet their obligations for the sale and service of alcohol in BC. Always refer to the Liquor Control and Licensing Act (you may not sell liquor to minors, you must ask for two pieces of ID, and you must not sell liquor to an intoxicated person) and the BC Occupier’s Liability Act (the duty of care was not met with the patron and those she may have injured).

  1. Take a look at the house policy for your establishment. Do you have policies that would have covered all the problems in this case scenario? What policies need to be fine-tuned?
Your answer

Answers will vary