Frequently Asked Questions

New Users

1. Q. The Serving It Right™ program is a condition of employment. What does this mean?
   A. Those required by law to have Serving It Right must hold a certificate in order to work, or hold a liquor licence. There is no grace period.

2. Q. How much does the program cost?
   A. Course materials are free whether you register online or choose to study from the print manual. Payment is required to write the exam. The cost for the online exam is $35.00. The cost to take the exam via the print option is $40.00; which includes a plastic certification card. The cost to re-write the exam, both online and in print is $10 (if did not initially pass the exam).

3. Q. What are my payment options?
   A. For the online exam you must complete the registration process and provide payment prior to accessing the exam. You may pay via credit card (Visa or MasterCard), or Paypal. For the print manual option, you must complete the registration form and send in your payment (cheque or money order) with your completed exam. You will receive your exam results after your payment has been processed. If you live in the Lower Mainland, you may also pay via cash, Visa, MasterCard or debit card at the go2 office.

4. Q. What kind of exam do I have to take to get my certificate?
   A. In order to receive your Serving It Right certificate, you must pass a multiple-choice exam, consisting of 30 randomly generated questions. The pass rate is 80%, or 24 questions answered correctly.

Returning Users

1. Q: I can’t log into my account. What should I do?
   A: If you cannot remember your password, try the "Password Reminder". If your account has been deactivated, try to "Reactivate Account". If you took the SIR program prior to 2007, you may have to "Reactivate Old Account". If you are still having trouble logging into your account, please contact us.

2. Q. I lost my password. How can I access my account?
   A. Go to the Password Reminder page and submit the required information Your password will be emailed to you. If you still experience difficulties, please contact us.

3. Q. I lost my card. How can I get another one?
   A. You may log onto the site and choose to print your own certificate at no cost, or order a plastic card through go2 for $5.00. If you are unable to log in, please contact us.

4. Q. Why would I pay an additional fee for a card?
   A. You can print out a certificate if you have a printer attached to your computer. This will be accepted by liquor inspectors; however, some people like to have a sturdier card for their wallets.

5. Q. If I pay and start a test online, but don’t complete it, can I get a refund?
   A. No. Once you have read and accepted the terms of service you have agreed to take the test online and there are no refunds.

6. Q. I completed my Server certificate on paper, but want to do the updated program online. How can I do that?
   A. Go to Activate Old Account and complete the required information. If you still have difficulties, please contact us.

7. Q. Can I order a card after writing my exam?
   A. Yes you can. Log into your account, and select either the ‘print certificate’ icon or the ‘order certificate’ icon.

8. Q. I received my Server certificate prior to the program changes made in 2007. Do I need to take the updated SIR program?
   A. Not necessarily. All current certificates are still valid. Only new applicants and staff being assigned management duties are required to take the new program. You may choose to upgrade to the new program at a cost of $10.00.

9. Q. I received my Licensee certificate prior to the program changes made in 2007. Do I need to take the updated SIR program?
   A. No; however, you may choose to take the new program for a cost of $10.00.

10. Q. Why would I take the updated SIR program if I don’t have to?
    A. In today's legal environment, increasing responsibility is being placed on licensees, managers and servers related to the service of alcohol. The new program puts more emphasis on signs of intoxication, legal liability, duty of care on and off premises, and the necessity to create and enforce responsible beverage service policies. It is to the benefit of anybody involved in serving alcohol to have the most up-to-date knowledge.

11. Q. Why do Licensees, Managers and Servers all take the same SIR program?
    A. From floor staff to management and owners, the principles of responsible beverage service are the same. Now, more than ever, alcohol providers must take steps to minimize the risks of litigation. A single program that teaches and reinforces the same messages to all employees provides a business with consistent training that is the best defense towards prevention.