Frequently Asked Questions

New Users

1. Q. The Serving It Right™ program is now a condition of employment. What does this mean?
   A. Those required by law to have Serving It Right must hold a certificate in order to work, or hold a licence. Whereas the original program offered a 120 day grace period for applicants to complete the course, the new program does not.

2. Q. How much does the program cost?
   A. Course materials are free whether you register online or choose to study from the print manual. The registration fee is for the exam. The cost for the online exam is $35.00. The cost to take the exam via the print option is $40.00; which includes a plastic certification card. In order to access the course materials online, you must register with an email address and password. You must complete the registration process and provide payment prior to accessing the exam.

3. Q. What are my payment options?
   A. For the online program, you may pay via credit card (Visa or MasterCard), or Paypal. If you do not have any of the above payment options, you may pick up a manual from any government liquor store or government agent’s office or order it through go2. You may register and pay via cheque or money order. If you live in the Lower Mainland, you may also pay via cash or debit card at the go2 office.

4. Q. What kind of exam do I have to take to get my certificate?
   A. In order to receive your Serving It Right certificate, you must pass a multiple-choice exam, consisting of 30 randomly generated questions. The pass rate is 80%, or 24 questions answered correctly.

Returning Users

1. Q. I have my Server certificate already. Do I need to take the new SIR program?
   A. Not necessarily. All current certificates are still valid. Only new applicants and staff being promoted to management duties are required to take the new program. You may choose to take the new program for a nominal fee of $10.00.

2. Q. I have my Licensee certificate already. Do I need to take the new SIR program?
   A. No; however, you may choose to take the new program for a nominal fee of $10.00.

3. Q. Why would I take the new SIR program if I don’t have to?
   A. In today's legal environment, increasing responsibility is being placed on licensees, managers and servers related to the service of alcohol. The new program puts more emphasis on signs of intoxication, legal liability, duty of care on and off premises, and the necessity to create and enforce responsible beverage service policies. It is to the benefit of anybody involved in serving alcohol to have the most up-to-date knowledge.

4. Q. Why is there only one program now?
   A. From floor staff to management and owners, the principles of responsible beverage service are the same. Now, more than ever, alcohol providers must take steps to minimize the risks of litigation. A single program that teaches and reinforces the same messages to all employees provides a business with consistent training that is the best defence towards prevention.

5. Q. I registered but didn’t complete my exam. Will I have to re-register and pay the new course fee?
   A. No; however, you will have to study the new material and take a new version of the exam. On the log in screen, logon with your first name, last name, security information and date of birth. From there, you can select to go through the new course or write your exam.

6. Q. If I pay and start a test online, but don't complete it, can I get a refund?
   A. Once you have read and accepted the terms of service you have agreed to take the test online and a refund is not possible.

7. Q. I did my Server certificate on paper, but want to do the new program online. How can I do that?
   A. You need to contact go2 (info@servingitright.com) to get your online account set up.

8. Q. I lost my password. How can I access my account?
   A. Go to the Login page and use the Password Reminder feature. Your password will be emailed to you. If you still experience difficulties, please email info@servingitright.com.

9. Q. I lost my card. How can I get another one?
   A. You may log onto the site and chose to print your own certificate, or order a plastic card through go2 for a fee of $5.00. If you are unable to log in, please email info@servingitright.com.

10. Q. Why would I pay an additional fee for a card?
    A. You can print out a certificate if you have a printer attached to your computer. This will be accepted by liquor inspections; however, some people like to have a more official looking card for their wallets.

11. Q. How do I get my certificate number?
    A. Log into your account through the login page. Select Your Profile on the left side of your screen. You will find your account information, including your certificate number here. If you are unable to log in, please email info@servingitright.com.

12. Q. Can I order a card after writing my exam?
    A. Yes you can. Log into your account, and select ‘order certificate’ from the left side of the screen.