Serving It RightServing It Right

BC’s Responsible Beverage Service Program

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Implementing Responsible Beverage Service

Learn

Identify and Manage Underage Customer or Minors

2. Identify and manage problem customers

You must be vigilant to watch for problem patrons and ensure that all staff are aware of their presence and behavioural tendencies. Work as a team to identify and manage problem customers. Be prepared to act sooner rather than later, when a problem situation arises.

There are three main types of problem customers: