Serving It RightServing It Right

BC’s Responsible Beverage Service Program

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Implementing Responsible Beverage Service


Case Study

What Would You Do?

A patron is at the cashier of a retail liquor store with two cases of beer. The clerk suspects the patron is purchasing for a minor because he has seen a minor talking to the patron and giving him money in the parking lot of the store.

Discussion question
What should the clerk do next?

Possible answer:

Practice Dialogue

Refusing Service — Private liquor store

Please note that this video clip is from the province of Alberta. Although the laws are different (in Alberta, you must ask anyone who appears to be under 25 for ID; in BC, you must ask anyone who appears to be under 19), the principles for refusing service in a retail environment are still relevant.

Discussion question
What were the key steps the clerk followed? Can you list at least 4 of them?

Possible answer: