Serving It RightServing It Right

BC’s Responsible Beverage Service Program

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Implementing Responsible Beverage Service


Intervention Strategies

Sometimes, despite your efforts to implement responsible beverage service, guests may reach a state of observable intoxication. At these times, you need to use specific intervention strategies that can help protect you, the establishment, the customer and other people from any dangers associated with intoxication. Duty of care obligations require you to intervene if guests are displaying signs or symptoms of intoxication. Once you have identified that a guest is intoxicated whether by alcohol and/or other substances like cannabis, it is your legal responsibility to stop serving alcohol to that person.

Follow these three steps to intervene and deal with difficult situations: